This policy explains how Sinovia Global Limited handles personal data in connection with AceShop. Last updated: 3 November 2026.
1. Data controller and scope
Sinovia Global Limited, Hong Kong, operates aceshop.cn. This policy covers browsing, orders, payments and support on this website. Our practices are informed by the Hong Kong Personal Data (Privacy) Ordinance. Contact details for privacy enquiries are provided on our Contact us page.
2. Information we collect
Depending on your use of the website, we may process your name, email, telephone number, billing and delivery addresses, ordered items, order value, currency, payment identifiers, payment/refund status and support correspondence. Technical records may include IP address, browser information, timestamps and security logs.
3. Why information is needed
We use information to process and verify orders, arrange payment and delivery, provide support, prevent misuse, maintain transaction records and meet applicable obligations. Where information is necessary for an order, failure to provide it may prevent us from processing that order. Optional information should be identified as optional.
4. Payment information
Payment details are processed by the payment services offered at checkout. We receive the references and results needed to reconcile an order. We do not request or intentionally store full payment card numbers or card security codes in our order records. Review the relevant payment provider’s privacy information when leaving this website for its checkout.
5. Sharing and service providers
Information may be shared, as necessary, with payment providers, fulfilment and delivery providers, hosting and technical support providers and authorities entitled to receive it. We do not sell personal data. Service providers may process data outside Hong Kong; relevant details will be disclosed where necessary for the services actually used.
6. Cookies
WordPress and WooCommerce may use cookies for sessions, account access, carts and checkout. You can manage cookies through your browser, although disabling necessary cookies may prevent these features from working. Optional advertising or analytics services will require separate disclosure and consent where applicable.
7. Retention and security
We retain personal data only as long as necessary for the purpose for which it was collected, including relevant record-keeping, dispute and legal requirements. We use reasonable access controls, encrypted connections and operational safeguards. No system can guarantee absolute security.
8. Access, correction and enquiries
You may request access to or correction of personal data we hold about you through the contact channels on our Contact us page. We may need to verify your identity and explain any lawful limits on a request. Please send only the information needed to identify the relevant order or account.
9. Updates
We will publish updates and the revision date here. A materially different use of personal data will be addressed in accordance with applicable notice and consent requirements.